Internal Revenue Service, Coding it Forward, 2021

Over 10 weeks, I helped develop and conduct a generative research plan with front line tax workers across the nation from various communities. I built the initial framing for a Multilingual Inclusive Design strategy for the IRS and produced a final report with several recommendations to improve user research and testing methods.

Housing Security Los Angeles Mayor’s Office, 2021

Designed LA’s Sustainable Cities report on Housing Insecurity to convey human-centered policy to policymakers and general
public. Transcribed and generated User Journey maps around Housing Insecurity to center varied experiences across multiple city systems.

Optimity Advisors, 2020—2022

At this agency I successfully led and delivered 8 projects, encompassing innovative conceptual experiments, feature implementation, high fidelity visual designs, and componentized design patterns. Developed cutting-edge web accessibility patterns and curated a comprehensive curriculum for internal staff and clients.

Tixtrack, 2016—2018

Designed, tested, launched, and iterated over 10 products 
and features within SaaS tool. This includes redesigning the search function and results workflow, sales fraud detection, event template creation, bulk reporting and exports, daily dashboard design, and group promotional sales. Conducted in-depth field research to develop an innovative new product that translated analog processes into digital services. Worked closely with engineering team to identify quick, scalable, and maintainable solutions.

Accomplishments include generating over $50 million in sales for our client in the first year of a new product I helped successfully launch. I have also contributed to the intellectual property of the organization by signing a UI Patent for the core TixTrack product.